Frequently Asked Questions

It’s okay to have a side when you understand that we’re all in the same boat. 

What are Cool Conversations?
Cool conversations are conversations that are powerful, yet without the burning heat. There’s still passion and enthusiasm. But no one gets burnt or hurt.
How it all connects

I work with people and help them improve their relationships.

Often when I work with people on a professional level, they invite me in to work with them on more personal relationships as well.

They value relationships (just like I do) and this means they get a workforce that starts to value relationships… Employees feel the connection to the organisation – they feel they belong. They start to engage with the company again and live it’s Brand Values. This flows throughout the business and enhances the relationships between teams, customers and everyone the business touches.  The organisational culture changes – for the better.

If this sound like what you need in your company please scroll to the bottom of the page and get in touch. Please note this is the ultimate in “work with me” packages and is by application only.

Why Bridges?
Bridges enable communication to flow back and forth. They can be fast or slow, they can be made of any kind of material but most importantly they enable people to cross to the other side and see the world from a new angle
Is there anyone cool conversations don't work for?

Over the years there are types of client that I prefer to work with:

  • Virtual Assistants
  • Directors & Senior Management
  • Doctors and Senior Consultants

I love working one to one and whether it’s coaching, mediation or training you in the art of cool conversations, either way, I’ve found it to be the most satisfying job on the planet.

Business is personal...

Whether you’re leading a team or had an argument with your partner, you have one burning question – how do I make this work not just for me but for everyone? How can this be fair to me as well as the other party?

Where there are emotions

there’s pain.

Sometimes it runs deep and scars. Sometimes it shows in tears. Sometimes it shows as anger.

When facing such emotions it can be overwhelming and intense


One size Does NOT Fit all

Each scenario is different. Which is why a self help book will only take you so far. When you work with me you get a bespoke solution to managing your hurt, your pains and you’ll get the fairness that you want. You won’t feel like you’ve won the war but lost the battle. You want everyone to win. I’ll help you with this.
How to book my service?
Let’s Talk! 

Before you book me I’d love to talk to you and get to the heart of what’s holding you back. We’ll speak for 20 minutes and then I’ll send you the booking links.

How soon can WE start?


We select a mutually convenient day for the desired service and start right away.

How long does COACHING last?

You’re in complete control

Sometimes all you want from our coaching is to get the big picture of the business relationship dynamic, get my expert help to choose the best the strategy to get you unstuck and you’re ready to have the cool conversation on your own. In this case, it’s enough we have a half day Intensive Coaching. 

Most of my clients want to have cool conversations with more people in their team, so they can change the communication culture around them and become modern leaders. If you are one of them and you want to get trained one on one, practice cool conversations on your own cases as you learn and analyse the progress with me, you will find my ongoing coaching support most valuable. When we speak, I’ll be able to give you a time frame that suits you. 

How long does mediation last?

You’re in complete control

There’s no rushing, no forcing, no aggressiveness. Most situations are resolved within one working day. We work on a single problem at a time and find a win-win solution. Sometimes we unravel the Gordian Knot and resolve all the issues in a single day. When we speak, I’ll be able to give you a time frame that suits you. 


When it comes to online mediation you will invest in a one-day package. This covers the online mediation session and your preparation and follow-up. Whilst the mediation itself can last three hours, I don’t abandon you and leave you feeling lost and wondering what happens next.

When you work with me you’ll feel safe throughout the before, the during and after. If we resolve the issue and sign an agreement within less than a day, you get some extra coaching for the remaining time, so you learn the skills that will prevent this from happening it again. You’re empowered to have cool conversations that work for you.  

What happens after TRAINING?

Ongoing coaching

During our group training, some participants want to resolve their communication issues for good. In the privacy of one to one coaching they are not worried about their colleagues hearing about their pain points, but can dive deeper to the roots of their beliefs and change them in a tailored coaching. They want to take the skills learned in the training to another level, where they feel empowered and competent to use them in a highly stressful work environment. 

What happens after mediation?

Ongoing coaching

After mediation, many of my clients book to work with me one to one. They recognise that if they don’t enhance their skills they will be back feeling frustrated and trying to avoid arguing and the fights. They don’t want to be in the same situation again so they work on their skills with me to see that they can have fair, fruitful and meaningful conversations all the time. Because winning for my clients is not feeling the hurt and pain of being emotionally trampled upon.   

Account Info

How do you protect my privacy?
We’re GDPR compliant. This means your account is safe and secure. Please check out our privacy policy here
I can't get into my account?
If you cannot access your account please reset your password. If this fails, on the reset password page you will see a button for support. Click this.
Who can use my account?
Your account is for your personal use only. Please do not share your login.

Billing & Payment

Due payments for our services
All payments are due upon invoice
Do you offer discounts?

We don’t give discounts because we price our services fairly to start with.

Let’s talk and I can help you find a service that fits your needs and finances.

What if I'm late with a payment?
On very rare occasions clients have been late with a payment. This means they’ve contacted us in advance to let us know. They let us know when they will have funds to clear and have kept to this date. This happens rarely because our clients value what we do, and the value that we bring to their business. They want to keep us for future work, and they don’t like bills outstanding.

Any other questions?



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