You’ve just hung up the phone and you feel the stone just whacked you in the head. You were excited. This person wanted to work with you and they were ok with the money you asked for. But after reading your contract, they said “NO”. You’re wondering why the client...

Ann put down the phone to her third client that week and she was drained. Why was it all going wrong she asked herself? Her inner voice was telling her she was rubbish at her job, and she just wanted to open the door and scream. Ann is a VA, she loves her job. It...

As a VA you know it’s crucial to act as one with your client. If you fail to get on the same page, you fail as a team. It’s normal you want to make your clients happy, but are you being heard? VAs that don’t feel heard or appreciated by a client slip into stress and...

Touchy conversations can leave us speechless or fire us to attack like a wounded animal. Entrepreneurs, clients, team members or business partners afterwards usually regret they’ve lost their control over their business conversations. When it comes to navigating...

Five weeks ago an owner and CEO of a medium-sized company was desperate. A few of his managers (especially two of them) were getting on his nerves. He couldn’t rely on them, they were defensive, not showing up as motivated team leaders and the list went on. Whatever...